Peptide Sciences Refund & Returns Policy

Last Updated: August 20, 2026

At Peptide Sciences, we take product quality, order accuracy, and customer service seriously. Because our products are laboratory research materials and may be sensitive to storage, handling, contamination, and environmental exposure, our return procedures are designed to protect product integrity.

This policy applies to purchases made directly through peptidesciencellc.com.

10-Day Return Request Period

Eligible return requests must be submitted within 10 calendar days of confirmed delivery.

To qualify for a return, the product must:

  • Be unopened and unused.
  • Remain in its original sealed packaging.
  • Have all original labels, seals, and packaging intact.
  • Be in the same condition in which it was received.
  • Have been purchased directly from peptidesciencellc.com.
  • Be accompanied by the applicable order number or proof of purchase.

Products that have been opened, reconstituted, altered, improperly stored, or otherwise removed from their original condition cannot be returned.

Research Products and Product Integrity

For safety, quality-control, and chain-of-custody reasons, we cannot place returned research products back into inventory once their original seal or packaging has been compromised.

Accordingly, opened or used research materials are non-returnable.

Damaged, Incorrect, or Missing Items

Please inspect your shipment promptly after delivery.

If your order arrives:

  • Damaged;
  • With the wrong product;
  • With an incorrect quantity; or
  • Missing an item,

contact our customer-support team as soon as possible.

For shipping damage or order discrepancies, we recommend contacting us within 48 hours of delivery.

Please include:

  • Your order number;
  • Name and email address used for the order;
  • Description of the issue; and
  • Clear photographs of the package, shipping label, and affected products when applicable.

We will review the claim and, when verified, may provide a replacement, store credit, or refund as appropriate.

Items That Cannot Be Returned

We generally cannot accept returns for:

  • Opened products;
  • Products with broken safety seals;
  • Reconstituted research compounds;
  • Products that have been used or altered;
  • Products damaged because of improper customer storage or handling;
  • Products returned without authorization;
  • Gift cards, if offered;
  • Clearance or final-sale products specifically marked non-returnable;
  • Products purchased from third-party websites or sellers.

Order Cancellations

Orders may be cancelled before fulfillment begins.

Once an order has been packed, assigned a shipping label, transferred to the carrier, or marked as fulfilled, we may no longer be able to cancel it.

Contact us promptly if you need to request cancellation.

How to Request a Return

Before sending anything back, contact Peptide Sciences customer support.

Include your:

  • Order number;
  • Product name;
  • Reason for return; and
  • Relevant photographs where necessary.

Do not ship products back without receiving return instructions.

Unauthorized returns may be refused.

Return Shipping

If a return results from an error by Peptide Sciences—for example, an incorrect item or verified fulfillment error—we will provide appropriate return instructions.

For approved discretionary returns that are not the result of our error, the customer may be responsible for return shipping.

Original shipping charges are generally non-refundable unless the return resulted from our error.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to the original payment method where technically possible.

Processing times vary by payment provider and financial institution.

A refund being approved by Peptide Sciences does not mean it will immediately appear in your account.

Lost or Stolen Packages

If tracking shows a shipment as delivered but you cannot locate it:

  1. Confirm the delivery address on your order.
  2. Check with household members, reception areas, mailrooms, neighbors, or building management.
  3. Contact the carrier when appropriate.
  4. Contact Peptide Sciences with your order and tracking information.

A carrier’s confirmed delivery scan may limit our ability to provide reimbursement. We will review documented cases individually.

Chargebacks and Payment Disputes

We encourage customers to contact us before filing a payment dispute so we have an opportunity to investigate and resolve legitimate order problems.

Fraudulent chargebacks, false non-delivery claims, or abuse of the returns process may result in restrictions on future purchases.

Research Use Only

All products sold through peptidesciencellc.com are intended exclusively for legitimate laboratory and analytical research.

They are not intended for human or veterinary consumption or medical use.

Contact

Questions about refunds or returns may be directed to:

Peptide Sciences
Website: https://peptidesciencellc.com
Email: Sales@peptidesciencellc.com